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Frequently asked questions

Get the answers you need about Yorkshire Bank Cash ISAs

Have a question about Yorkshire Bank Cash ISAs? Have a look at some of the questions we’re asked most often.

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Answers

What is a Cash ISA?
ISA stands for Individual Savings Account. With a Cash ISA the customer can earn a tax free interest rate. Tax-free indicates that interest is exempt from UK income tax, providing all ISA conditions are met.

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Can I have an ISA?

To open a Cash ISA you must be aged 16 or over, to open a Stocks & Shares ISA you must be aged 18 or over.

You also must be resident in the UK for tax purposes (ask your tax office if you are in any doubt about this), or a Crown employee, such as a diplomat or a member of the armed forces, who is working overseas and paid by the government. The spouse or civil partner of one of these people can also open an ISA.

You cannot hold an ISA jointly with, or on behalf of, anyone else.

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How many ISAs can I have?

There are limits on the number of ISA accounts you can subscribe to each tax year. You can put money into one Cash ISA and one Stocks & Shares ISA.

In different tax years, you can choose to save with different managers. There are no limits to the number of different ISAs you can hold over time.

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Can I invest as much as I want into ISAs?

Customers have the option to save all or some of their full allowance in cash, subject to the overall annual maximum amount of £20,000. You can pay into one of each type of ISA (Cash ISA and Stocks & Shares ISA) during the tax year, in any combination of amounts, provided you do not exceed the overall limit. For example:

  • £7500 to a Cash ISA and £12,500 to a Stocks & Shares ISA
  • £20,000 to a Cash ISA and nothing to a Stocks & Shares ISA (or £20,000 to a Stocks & Shares ISA and nothing to a Cash ISA)
  • £15,000 to a Stocks & Shares ISA and £5000 to a Cash ISA or vice versa

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If I make a withdrawal from my Cash ISA, can I put the same amount back later?

Yes, as long as you don’t exceed the ISA allowance limit for that tax year. The annual tax year limits apply to the amount paid into your account in total that tax year, not the account balance.

On a Flexi Cash ISA any subscriptions you make in the current tax year can be withdrawn and replaced without the replacement money counting towards your annual subscription limit. The replacement money has to be paid back into your Flexi Cash ISA in the same tax year it is withdrawn or you will lose the ability to replace it.

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How do I close my Cash ISA?

If you wish to close your account you need to give us written notice. The address to write to is Cash ISA Team, Retail Product Fulfilment, Bering House, Mariner Court, Clydebank Business Park, Clydebank, G81 2NR. If you choose to close your Cash ISA Fixed Rate Bond before maturity, a charge will be payable. The charge is dependent on the number of days to Maturity and is detailed in the Terms and Conditions.

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Do I have to close my account at the end of the tax year?

No, you may keep your account open and subscribe in subsequent tax years, subject to the terms and conditions of the products. You can also withdraw as much as you like, subject to the terms and conditions, but you can only subscribe up to the relevant annual ISA allowance limit.

Annually on 6th April you get a new ISA allowance, regardless of the present balance in your account, or subscriptions made during the previous year.

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How do I transfer my Cash ISA to another product or provider?

To ensure that you do not lose the tax benefits of your ISA, you must not close or withdraw funds from your account. To transfer funds between ISAs, you must complete a Transfer Authority Form with the provider that you want to transfer the funds to. Your new provider will then contact your existing provider to have the funds transferred for you.

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I have a Cash ISA which I opened 3 years ago, and I haven’t subscribed to it during this tax year. How much of the balance can I transfer?

You can transfer all or part of the balance in your Cash ISA account that relates to previous tax year subscriptions (subject to terms and conditions of the products that you are transferring between). If you wish to pay into your Cash ISA in the current tax year and then transfer it, all of your current tax year subscriptions must be transferred in full, not part.

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I have already paid £1000 into an ISA this tax year. Can I transfer my account somewhere else even though I've used some of this year's ISA allowance?

Yes, but you must transfer all of the £1,000 of your current tax year subscriptions. If you transfer your current tax year subscriptions to another provider, you will not be able to pay into a Cash ISA with your old provider until the start of the next tax year, unless you transfer it back first.

You can only pay into one Cash ISA in any tax year, however you can transfer the current tax year subscription between providers. You can hold multiple Cash ISA products from previous tax years with different providers.

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How long does the application process take?

We will open your account as soon as we receive a valid application and your initial payment. To do this we need to confirm your identity and address. Some customers may be required to provide further evidence and in those cases we will write to you. Please note - we would never request that you send us original documentation.

Funds in your Cash ISA will start to earn interest once your account has been opened and your initial payment has cleared.

If you have opened your account through our direct channel we will write to you within 7 days to confirm your account is opened. You will receive a letter detailing your Cash ISA account number, sorting code and some important information about your account.

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How long does the transfer process take?

It will take up to 15 working days to complete a Cash ISA transfer and it will take up to 30 working days to complete a Stocks & Shares ISA transfer.

Please view the attached CASH ISA Transfer Timeline documentation (PDF, 354 KB).

More information can be found on the Transfer your existing ISAs page

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When will you accept my application and open my account?

We will accept your application on the working day we receive it, unless:

  • your application is incomplete, and/or it is necessary to clarify information on the application
  • we need to ask you for proof of identity.

Your account will be opened when your application has been accepted and:

  • for applications made with a deposit: your deposit has been received and accepted; or,
  • for applications made with a transfer: the transfer value has been requested from your existing ISA provider.

There may be circumstances when we will be unable to accept your application. If this happens, we will contact you to let you know.

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When do I receive interest on my Cash ISA?
  • Flexi Cash ISA and Help to Buy ISA: Interest is paid annually on 31st December.
  • Cash ISA Fixed Rate Bond: see table below:
Issue Maturity Date Interest capitalised
Issue 25 31st October 2017 Annually (31st July*) and at maturity
Issue 28 29th May 2020 Annually (31st May*) and at maturity
Issue 31 30th November 2018 Annually (30th November*) and at maturity.
Issue 32 30th April 2021 Annually (30th April) and at maturity
Issue 34 31st May 2019 Annually (31st May*) and at maturity
Issue 35 31st May 2018 Annually (31st May*) and at maturity
Issue 36 31st October 2017 Annually (31st October*) and at maturity
Issue 37 31st October 2017 At maturity
Private Issue 2 31st August 2018 Annually (31st August*) and at maturity
Issue 38 30th April 2018 At maturity
Issue 39 31st May 2022 Annually (31st May*) and at maturity
Issue 40 30th July 2021 Annually (31st July*) and at maturity
Issue 41 31st July 2020 Annually (31st July*) and at maturity

* or the last working day before this date if the date falls on a non-working day

Further details can be found in the Key Features (PDF, 140 KB) document (terms and conditions of the account)

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When will I receive a statement?

For the Flexi Cash ISA and Help to Buy ISA we will issue you a statement annually on 31st December.

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I opened a Cash ISA Fixed Rate Bond this year with Yorkshire Bank. What will happen to the account when the Bond matures?

On maturity of your Cash ISA Fixed Rate Bond, unless you tell us otherwise, your account will be re-invested into a new Cash ISA Fixed Rate Bond of a term closest in length to your original Cash ISA Fixed Rate Bond term. We will write to you explaining all the options available to you before maturity.

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Can I subscribe to my Cash ISA - Fixed Rate Bond every Tax Year?

No. You may only make one subscription per tax year during the period the Cash ISA Fixed Rate Bond is available. If as part of your one-off subscription, you are utilising your current tax year allowance and you do not subscribe using your full allowance, you will be unable to utilise the remainder of your Cash ISA allowance for that current year.

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I have an existing ISA or I have just applied for an ISA and would like to talk to someone?

If you require assistance with your existing ISA product, or in relation to your application please call us on 0800 587 5000.

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I have tried to make a subscription to my Yorkshire Bank Cash ISA but have received an error message saying I must complete a reactivation form, what does this mean?

If you have not subscribed to your Yorkshire Bank Cash ISA in the previous Tax Year please download and complete a Reactivation Form (PDF, opens in new window). This is a HM Revenue & Customs requirement and if not completed any deposits made may be returned.

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Can you tell me what happens to the ISA allowance of my spouse/civil partner following their death?

Upon the death of a spouse or civil partner the surviving party is entitled to an extra ISA allowance equal to the value of the ISA(s) held by the spouse/civil partner (even where they do not actually inherit the ISA). This is referred to as the Additional Permitted Subscription (APS), for more detailed information visit our Obtaining additional ISA allowances following the death of your spouse or civil partner page.

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