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Contact us

Customer service average call volumes

Contact us

Emergency contacts

Lost and stolen cards

0800 456 1 247

Or find a branch

Lost and stolen cards (outside UK)

+44 141 951 7315

Suspected fraud


24 hour customer services

0800 456 1 247

24 hour customer services (outside UK)

+44 141 951 7315

24 hour customer services (Minicom ® users)

0800 345 7365 to register*

0800 678 3528 for registered customers**

Internet banking helpdesk

0800 456 1 247

Credit card customer services

0800 678 3320

Payment Protection Insurance (PPI)

0800 055 6655

Or visit Payment Protection Insurance (PPI)

Report phishing e-mails

Personal loan enquiries

0800 707 6471

Personal loan/savings and investments

0800 20 21 22

Current account application enquiries

0800 028 3632

Existing mortgage enquiries

0800 121 4203

Business direct

0800 756 0800

Business direct (Outside UK)

+44 141 229 2626

Branch information

* These services may be temporarily unavailable during periods of routine maintenance.

** Customers who wish to register for the Minicom (®) service will require to have access to a Minicom (®) system.

Chat with us


Our advisors are on hand to help with your mortgage queries

We're here: Mon-Fri 8am-8pm, Sat 9am-5pm and Sun 10am-4pm.

Or visit Mortgage help.

Live chat about Mortgages

Internet Banking

Our advisors are on hand to answer general enquiries about your account

We're here 24 hours a day.

Or visit our Internet Banking help.

Live chat about Internet Banking

Personal loans

Got a question? Our advisors can help you find the answers.

Available: Mon - Fri 9am - 8pm, Sat 9am - 5pm.

Or visit Loans help.

Live chat about Personal Loans

Submit an enquiry online

Contact us about a general enquiry. Alternatively if you are registered for internet banking and wish to talk to us about something specific to you or your account you can do this by logging on to your internet banking and sending us a secure message through the contact us section.

Find out more about contacting us

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