| Department | Contact Details |
|---|---|
| 24 hour Customer Services | 08447 36 26 16 |
| Internet Banking Helpdesk | 08447 36 26 16 |
| Lost and Stolen Cards | 08447 36 26 16 or Contact Branch |
| Lost and Stolen Cards (Outside UK) | 0044 141 957 7315 |
| Credit Card customer services | 08447 367 361 |
| Payment Protection Insurance (PPI) | 08456 025 410 |
| Report Phishing e-mails | reportphishing-yb@ybonline.co.uk |
| Personal Loan enquiries | 0800 707 6471 |
| Personal Loan/Savings and Investments | 0800 22 24 26 or 0141 248 7070 |
| Existing Mortgage enquiries | 08447 36 90 53 |
| Business Direct | 0845 606 4455 |
In order to have your Planned borrowing limit (previously know as overdraft) reviewed for increase/decrease you will be required to contact our customer services department .
To make a formal complaint you can contact us on 08456 025 410 or submit your request in writing. The details we will require:
If you are also able to recollect any additional information about the sale which would aide the investigation, please include this in your letter.
Please send the requested information to the following address:
PPI Team
Royal Exchange
100 Queen Street
Glasgow
G1 3DN
If you are fully registered for Telephone Banking and have accepted the Terms and Conditions to use this service then you can call customer services and have your address updated over the telephone, alternatively you are required to put your request in writing with all account numbers the change of address it to affect detailed, a signature is required for verification by all parties associated to the account. This letter should then be sent to your account holding branch. Branch details can be located from your statement or by using the branch locator on this website.
Information on child savings is available by selecting the 'Savings' tab and the 'children savings' from the left hand menu. Should you find you have an enquiry that can not be answered by the information contained within these pages please contact customers services during branch opening times to ensure your enquiry can be directed appropriately.
We will never contact you via e-mail asking you to provide your personal information, where you have received communication of this type asking for you log in details, card details or personal information advising that you are entitled to receive funds after following these instruction this is likely to be phishing and should be forwarded to our report phishing e-mail address. Should you have any further doubts please contact customer services to discuss further in person.
In order to establish if your account is still active please contact your previous account holding branch with the information you hold together with a valid form of identification. If you cannot supply the sorting code or account number please contact our Head Office on 0141 807 2000 who may be able to assist you further in attempting to trace these details.
Yorkshire Bank is committed to providing a high standard of customer service.
However, if you are not satisfied with any aspect of our service, internal complaint handling procedures are in place to deal with your concerns effectively and in the correct manner.
What to do if you think you have received a phishing email:
If you lose your Autobank card or believe it to be stolen, notify your Branch immediately.
Phone our 24 hour Hour Banking line which operates 7 days a week, 365 days a year, the number is 08447 36 26 16 (Outside the UK phone 0044 141 951 7320).
You can find impartial information and guidance on money matters on the “Money advice service” website.
Yorkshire Bank is covered by the Financial Services Compensation Scheme (FSCS), Find out more.
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