Skip to content Go to accessibility help
We use cookies to keep our websites easy to use and relevant to our users' requirements and to enable us to learn which advertisements bring users to our website. We do NOT use cookies to collect any personal information about you. By continuing to browse our web pages, you agree that we may use cookies for these purposes. Find out more.×

Contact us

Customer service average call volumes

Contact us

Emergency contacts

Lost and stolen cards


Lost and stolen cards (outside UK)


Contact

24 hour customer services


24 hour customer services (outside UK)


24 hour customer services (Minicom ® users)

0800 345 7365 to register*

0800 678 3528 for registered customers**


Internet banking helpdesk


Credit card customer services


Payment Protection Insurance (PPI)


Report phishing e-mails


Personal loan enquiries


Personal loan/savings and investments


Current account application enquiries


Existing mortgage enquiries


Business direct


Business direct (Outside UK)


Branch information


ATM Dispense Error Claim (Direct Banking)


* These services may be temporarily unavailable during periods of routine maintenance.

** Customers who wish to register for the Minicom (®) service will require to have access to a Minicom (®) system.

Chat with us

Mortgages

Our advisors are on hand to help with your mortgage queries

We're here: Mon-Fri 8am-8pm, Sat 9am-5pm and Sun 10am-4pm.

Or visit Mortgage help.

Live chat about Mortgages

Internet Banking

Our advisors are on hand to answer general enquiries about your account

We're here 24 hours a day.

Or visit our Internet Banking help.

Live chat about Internet Banking

Submit an enquiry online

Contact us about a general enquiry. Alternatively if you are registered for internet banking and wish to talk to us about something specific to you or your account you can do this by logging on to your internet banking and sending us a secure message through the contact us section.

Find out more about contacting us

You are here: Contact us