Customer charter

Delivering superior service every time

The Yorkshire Bank Customer Charter sets out our commitment to delivering a high standard of customer service. It outlines:

• how to contact us and give us feedback, particularly if anything goes wrong, and
• how you can assist us to better serve you
• the type of service we aim to provide

Our aim is to surpass your highest expectations, helping you achieve what you need by providing quality financial advice, services and products. We believe that excellent customer relationships are the result of us working together to deliver great outcomes for you by:

• being approachable and listening to your views
• developing trust through open, honest and simple communication
• ensuring ease, expertise and efficiency when you deal with the Yorkshire Bank.
• treating you with fairness and respect

We will review this Charter every year and report on our performance against the commitments we have made in it as part of the annual Corporate Social Responsibility report, published by the National Australia Bank Group, of which Yorkshire Bank is a member.

Read our full Customer charter (PDF, opens in new window)

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