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Important information about Monarch Holidays and Monarch Airline

We know that many of our customers have booked travel with Monarch and will have been distressed by the news that the company ceased to trade. If you booked using a card provided by Yorkshire Bank, Clydesdale Bank or B, you may need to contact us for a refund.

If you booked a holiday directly with Monarch Holiday and paid with your Clydesdale Bank, Yorkshire Bank or B credit card, you can apply for a refund. Phone 0800 121 4254 to start the process. These bookings are covered by ATOL protection so, if you didn’t pay by card, you will be sent an ATOL claim form to the contact details you used when you booked. When you receive this, follow the instructions to apply for a refund.

If you booked flights after 15 December 2016 directly with Monarch Airlines and paid with a Clydesdale Bank, Yorkshire Bank or B credit card or debit card, you can apply for a refund. Phone 0800 121 4254 to start the process.

Flights booked directly before 15 December 2016 are covered by ATOL protection and you will be sent a claim form to the contact details you used when you booked. When you receive this, follow the instructions to apply for a refund.

If you booked with Monarch Holidays or Monarch Airline through a travel agent or other third party, including PayPal, contact that company directly to discuss a refund.

To apply for a refund or for more information please phone 0800 121 4254.

Callers trying to access your Computer

Yorkshire Bank have been made aware of a telephone based scam targeting a small number of customers. The scam begins with a phone call suggesting a problem has been detected on the customers computer or router. Customers are encouraged to install a programme (sometimes "Teamviewer"), to allow access to the computer so that they can resolve the problem. The customer may be shown screens that appear to prove that viruses are installed. The customer is often advised that they will be sent a refund due to the inconvenience. The customer is encouraged to login to Internet Banking so that the 'refund can be authorised' or 'the account can be secured'.

If you are a security token holder you may be asked to provide a response. In the background the caller is actually accessing your account and committing fraud. Your CB security token is only used to authenticate payments or to update details on your account and should only be used by you.

You should NEVER be asked to verbally provide a token 3 response, if you are asked to provide this or if you are concerned you have divulged details hang up immediately and contact our Internet Banking Helpdesk on 0800 456 1 247

Further information regarding security advice is on our website within the Fraud and Security section.

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