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Fraudsters will make a phonecall posing as a caller from a number of companies including phone and broadband suppliers, banks (often the fraud department) and even law enforcement agencies. They will try to persuade you to reveal financial and/or personal information so that they can gain access to your bank accounts.
The fraudster will often advise you to hang up and dial the number on the back of your card to verify that the call is legitimate. Our recommendation is to use an alternative phone line because the fraudster could leave the line open so that when you redial they are still on the phone. In some circumstances the fraudster will play a dial tone or holding message to avoid suspicion.
If you are in any doubt contact the number on the back of your card or your branch using an alternative phone line.
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To log into Internet Banking you now need to use Virgin Money Internet Banking. You'll get the same great service and are able to access all your accounts.
Your log in details will stay the same and you can log in directly from the shiny new Virgin Money website.
Continue to Virgin Money Internet Banking
Go to the Virgin Money websiteNever tell anyone a token 3 response code, even someone from the bank. You should only input these codes to our secure Business Internet Banking service when you’re sending and making payments. If anyone calls and asks for a token 3 response code or asks you to authorise a payment on the App for fraud checks, hang up and call us on 0800 085 2914 from another line if possible, remember the Bank will never ask you to disclose your security details.
Continue to Virgin Money Business Internet BankingYou can find impartial information and guidance on money matters on the “MoneyHelper” website.
Yorkshire Bank is covered by the Financial Services Compensation Scheme (FSCS), Find out more.