Ways of Banking

Sending a Secure Message?

Do you need to report your Debit or Credit Card Lost or Stolen?

If you lose your Autobank Card or believe it to be stolen, notify us immediately by calling our 24 hour Emergency Telephone Service, which operates 7 days a week, 365 days a year, the number is 0870 516 8658 where an advisor will be happy to assist.

If you are calling from Abroad the number is 0044 870 516 8658

If you lose your Credit Card or believe it to be stolen, notify us immediately by calling our 24 hour Emergency Telephone Service, which operates 7 days a week, 365 days a year, the number is 0870 516 8654 where an advisor will be happy to assist.

If you are calling from Abroad the number is 0044 141 951 7201

Do you need to order a Replacement Debit / Credit Card or PIN?

For Autobank Cards, If you are registered for Telephone Banking then you can contact our Customer Services Team on 08457 365 365 (24 hours a day) where an advisor will be happy to look into having a replacement card or PIN sent to you.

If you are calling from Abroad the number is 0044 141 951 7315

Alternatively you can also order a replacement Autobank Card at your local branch
Details of branch opening hours can be found on our Online Branch Locator

For Credit Cards, If you are registered for Telephone Banking then you can contact our Customer Services Team on 0870 516 8658 (24 hours a day) where an advisor will be happy to look into having a replacement card or PIN sent to you.

If you are calling from Abroad the number is 0044 141 951 7201

Do you want to change your address?

There are a number of ways that you can inform us of a change of address

Telephone Banking
If you are fully registered for the Telephone Banking Service, you can change your address by contacting our Customer Services Team on 08457 365 365 (24 Hours a Day) where an advisor will be happy to arrange this for you.

In Writing
You can send your change of address request in writing, along with your signature to your branch.
The address details you require for this can be found at the top of your bank statements or using our Online Branch Locator

In Person
Why not call into your local branch, where a member of staff will be happy to help you further.
Please ensure that you bring some identification which contains your signature for verification purposes.
Details of branch opening hours can be found on our Online Branch Locator

Do you have an enquiry about your Credit Card?

For all Credit Card enquiries please contact our Card Services Team on 0870 516 8658, between 8am and 8pm 7 days a week, where an advisor will be happy to help you further.

If you are calling from Abroad the number is 0044 141 951 7201

Do you want to order a Cheque or Pay-In Book?

Ordering a Cheque or Pay-In Book for the first time
If you are ordering a Cheque Book or Pay-In book for the first time then you will have to request this from your branch. This is because the personal details that are printed on your Cheque Book or Pay-In Book can only be recorded at a branch. Once the first request has been approved by your branch you will be able to use the Re-Order Book facility available in the administration section of the Internet Banking Service

Details of branch opening hours can be found on our Online Branch Locator

Re-Ordering a Cheque or Pay-In Book
The Re-Order a Cheque or Pay-In Book facility is available within the Account Info section of the Internet Banking Service. This is commonly called “Re-order book”

Here are some instructions around how to use this facility:

- Under the Account Info Section
- Select the option Re-order Book from the left hand side menu.
- Select the account on which you wish to order the book.
- You will then be asked to select the type of book you wish to order.
- Click on the Submit button, you will then be asked to confirm your choice.
- Once the order has been placed you will see the Bank Acknowledgement screen.

Are you awaiting receipt of a Cheque or Pay-In Book
If you are awaiting receipt of a Cheque or Pay-In Book then why not contact our Customer Service Team on 08457 365 365 (24 Hours a Day) where, after answering a security question to verifiy your identity, an advisor will be happy to check the status of your Cheque or Pay-In Book request

Do you want to query charges that are appearing on your account?

Do you have a Secure Code Registration Enquiry?

For all Secure Code registration enquiries please contact our dedicated Secure Code Helpline on 08456 022 279 which is open Monday to Friday 8am - 10pm, Saturday and Sunday 9am - 6pm where an advisor will be happy to help you further.

For general information regarding the Secure Code Service here is a link to some information that might help:
http://www.ybonline.co.uk/personal/current-accounts/secure-online-shopping/

Do you have a General Account Enquiry?

If you have a specific account related query regarding your balances and transactions why not contact our Customer Services Team on 08457 365 365 (24 Hours a Day) where an advisor will be happy to discuss this further with you.

If you are calling from Abroad the number is 0044 141 951 7315

Alternatively why not call into your local branch, where a member of staff will be happy to help you further.
Details of branch opening hours can be found on our Online Branch Locator

Do you want to set up or amend an Overdraft Limit on your account?

Do you want to set up or amend an Overdraft Limit on your account?
For all overdraft enquiries please contact our Customer Service Team on 08457 365 365, between the hours of 8am - 5pm Mon- Fri, where an advisor will be happy to help you further.

Is your enquiry about an aspect of our service that has not met your expectations?

Let us try and help you!
Yorkshire Bank is committed to providing a high standard of customer service so for any outstanding queries you may have why not give our Customer Services Team a call on 08457 365 365 (24 hours a day) where an advisor will be happy to look into your enquiry further.

Sending a Secure Message?

Do you need to report your Debit or Credit Card Lost or Stolen?

Do you need to order a Replacement Debit / Credit Card or PIN?

Do you want to change your address?

Do you have an enquiry about your Credit Card?

Do you want to order a Cheque or Pay-In Book?

Do you want to query charges that are appearing on your account?

Do you have a Secure Code Registration Enquiry?

Do you have a General Account Enquiry?

Do you want to set up or amend an Overdraft Limit on your account?

Is your enquiry about an aspect of our service that has not met your expectations?

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Sending a Secure Message?

Most Frequent Enquiries

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