Help Centre

Setting up your computer for Internet Banking

• What computer equipment do I need?
• What is Javascript and how can I enable it?
• What browsers can I use?
• What is 128-bit SSL Encryption?

More about technical requirements

Your guide to Internet Banking

• Pay a bill
• Transfer funds
• Manage your standing orders
• Manage your direct debits
• View your transaction history
• Change your password
• Faster Payments
• Security Token

Help with logging in

• Can my password be anything I choose?
• I've forgotten my password
• My password details are invalid
• The answer to my security question is invalid
• What security information do I require for Internet Banking?

More help with logging in

Payment Message

If you receive a screen or voice message after creating a payment or if your payment is notified as "on hold" please contact us on 0844 693 2890, 8am - 9pm Monday to Friday and 8am - 6pm Saturday and Sunday to verify the payment. If dialling from overseas call 00441132440926. This number can only be used if you are verifying a payment which you created through Internet Banking.