If you receive a screen or voice message after creating a payment or if your payment is notified as "on hold" please contact us on 0844 693 2890, 8am - 9pm Monday to Friday and 8am - 6pm Saturday and Sunday to verify the payment. If dialling from overseas call 00441132440926. This number can only be used if you are verifying a payment which you created through Internet Banking.
Phone 08447 368 368* or ask us to Call You Back!
(open 8am-10pm weekdays and 9am-6pm weekends)
If you’re calling from outside the UK:
0044 141 951 7320*
and select option 2