Careers with Yorkshire Bank

We believe our employees are our greatest asset. To some this may sound like a cliché.  However, this is what we are really passionate about.

Clydesdale Bank and Yorkshire Bank are part of one of the world's largest and most successful financial services groups, National Australia Group (NAGE), with a wide geographic spread of assets in Australia, Asia, USA, New Zealand in addition to the UK.

With over…

• 9000 employees
• 340 branches
• 72 Financial Solutions Centres (covering business and private banking) and
• 2.6 million customers

...we are small enough for your voice to be heard and ambitious enough to capture and evaluate all the diverse ideas our people have. We are passionate about attracting top talent and ready to be flexible to keep it. As part of a large organisation we offer opportunities to work in any part of our business, which includes investment, personal and business banking, wealth management and a whole host of other areas from Risk Management to Customer Service Centres. You can make a difference!

In a climate of low unemployment with more graduates than ever and a perception that all banks are the same, we know that for a bank to succeed it has to be different - and we are!

With only four employee groupings, our structure helps cut out hierarchy and maximises your opportunity to move into different parts of the business to gain broader experience.

In this fast-growing company, the opportunity to be part of a creative, innovative team has never been better. Our structure makes it is easy for us to embrace change; making us a more flexible and dynamic business.

Joining us as a new employee, you will be able to help us by bringing in a fresh perspective to our business.

At National Australia Group we aim not only to become the fastest growing bank in the UK but also to be the bank that customers want to deal with and the bank that everyone wants to work for. We have responsibilities as an organisation to care for our environment, our customers, the communities we operate in and for you as an employee. These are responsibilities which we take very seriously and are proud of our achievements with regards to these.

The bank has a large network of retail branches (Clydesdale Bank and Yorkshire Bank), together with telephone and internet banking.

Our branches are aligned to individual customers - they match skills and services with customer needs through dedicated branch networks, staff and product portfolios.

Yorkshire Bank has more than 190 branches, a strong customer profile and a growing business capability in the North of England and the Midlands.

Clydesdale Bank has around 150 branches and is one of Scotland's largest banks. Our award winning European Customer Contact Centre (ECCC) is based in Clydebank near Glasgow and is the first point of contact for our customers who register for telephone and/or internet banking.

So why are we different? We encourage our people to be brave not reckless!

At Clydesdale Bank and Yorkshire Bank we are not afraid to take a chance on someone who is passionate about an opportunity. Kevin Page, who heads up our contact centre operation, had very little specific contact centre experience when he took the centre from mediocre to "Best large contact centre in the world" in 18 months.

Diversity is one of our top priorities and we want people from every available background. We are interested in your talent, in hearing your voice and using your ideas.

Being part of a global company means opportunities can and do come up to work in different regions across the globe. Our business can make a difference for its people and their families, helping them to make significant personal changes. For example, Beverly Stretton, a mortgage adviser in Leeds wanted to move her family to Australia. She approached the bank for help in finding a role. Bev says, "The bank could not have done more. They bent over backwards to help me." A mortgage adviser role was found for Bev and within a few months Bev and her family were able to move to the location she had always dreamed of. 

So what does our business look like?

We've split our business into 4 key areas to help our employees work collaboratively and maximise our focus on outstanding customer service.

The Hub

The Products team works hand in hand with the Distribution areas to design and deliver products and services that exceed our customer's expectations. Our Marketing team are responsible for managing our brands, designing and implementing sales campaigns and undertaking customer research to support product development.

Manufacture

The Banking Delivery Services team plays a vital support role in providing excellent customer service as it's responsible for processing all customer transactions and paperwork - from opening an account to getting a mortgage, from making an international payment to arranging a business loan.

People

At National Australia Group we aim not only to become the fastest growing bank in the UK but also to be the bank that customers want to deal with and the bank that everyone wants to work for.

Corporate principles

These help us to deliver exceptional value to our Shareholders, Customers, Employees and Communities. Formalised in 2004, they help to describe the sorts of behaviours that we see reflected in our Brand Values and you will find them displayed in all our premises.

• Openness and honesty
• Ownerships and accountability
• Teamwork and collaboration
• Fairness and respect
• Speed, simplicity and efficiency