Corporate Social Responsibility
Creating value and sustainability
We are aware of the significant role that our non-financial performance can play in the contribution to creating long-term value and a sustainable business. Subsequently we are always striving to find better ways to engage our people and work with our stakeholders in discovering solutions to important social and environmental issues. As a financial services provider we believe that we can make a genuine difference by addressing a wide range of issues from climate change to financial disadvantage.
The key elements of our corporate social responsibility strategy are to improve business performance, create an open and honest culture and engage actively with stakeholders. We look to achieve this by focusing on six key areas:
- creating a great place to work
- working with our supply chain
- governance and accountability
- caring for our customers and providing them with products and services to meet their evolving needs and expectations
- managing our environmental impacts – both direct and indirect
- investing in the local communities in which we operate.
Our primary objectives supporting this strategy continue to be:
- building trust amongst our employees, customers and other key stakeholders
- making balanced decisions
- enhancing our reputation.
Our CSR strategy builds on the solid foundation provided by our Corporate Principles Code of Conduct and Compliance Standards.
To be able to deliver on our strategy we need to understand the direct and indirect impacts, both positive and negative, that are created by our operations, our products and our services. We also need to be able to identify business opportunities to meet the needs of our employees, customers and other stakeholders in the future.
Being conscious of this, we are working to integrate environmental and social considerations into day-to-day business decision-making and operational practices. We believe this will contribute greatly in helping build a customer-focused and ethical business where we openly engage in meaningful dialogue with our stakeholders and lead to better decisions and improved business performance.
We believe this will add value to our business by improving our operational efficiency, productivity, products and customer service, reducing risk as well as creating a fantastic place to work. Benchmarking of our CSR performance and stakeholders’ feedback show we are already making progress.
This section outlines the main areas of our work in these areas, encompassing;
And also provides access to our recent CSR Reports.
