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phishing Email
Phishing emails are emails that pretend to come from legitimate institutions such as Banks or well known trading companies and attempt to trick customers into giving away their log in details. They do this by asking you to follow a link and enter your personal details. View an example here.
These links will take you to pages which look genuine but are in fact 'spoofs' and any information you enter will be sent to someone who may use your details in order to perpetrate Internet Fraud.
If you are ever unsure of any emails you receive remember this rule of thumb;
'We will never contact customers via email asking to supply any confidential information, telephone or internet banking log in details.'
What to do if you think you have received a phishing email
Do not reply to the email and NEVER follow any links.
A Trojan is a program that contains and installs malicious coding to a PC or virus. They may be disguised as something innocent such as a game or an email that contains an attachment.
Trojan's usually require the recipient to open an attachment or click on a link which will activate a virus and download malicious coding to your PC such as keystroke logging program (what is this ).
How can you protect your PC against Trojan Viruses
Never open attachments that come in an unsolicited email or you are unsure of.
Watch you’re clicking – you may not realise a link or attachment is unsafe until it is too late.
Ensure that you have up to date Anti virus and Anti spy ware installed on your PC.
Ensure that your browser and operating systems are up to date by downloading the latest patches (why do I need to do this)
Public Computers
We recommend that you do not access your Internet Banking details from computers situated in public places such as libraries or internet café's.
Important points to remember:
You have no control over the software installed on a public computer or the computer's internet connection therefore you cannot guarantee that your private information will remain secure.
If you use your own computer/laptop to access our Internet Banking service in a public place you should look out for anyone who could be watching you.
